For Segment’s internal Governance, Risk and Compliance (GRC) and security team,
working efficiently was the name of the game. Yet the organization was using
spreadsheets to manage compliance and third-party risk, far from effective as team
members had to manually send, track and follow-up on vendor questionnaires.
“No one likes completing questionnaires in spreadsheets and we know this firsthand,” says
Steve Nguyen, Director of GRC with Segment. “As a company, we receive upwards of
40 questionnaires to complete a quarter and have experienced the pain that comes with
spreadsheet formatting and versioning issues — a very unpleasant experience.”
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