Movin’ on up and out of spreadsheets

For Segment’s internal Governance, Risk and Compliance (GRC) and security team, working efficiently was the name of the game. Yet the organization was using spreadsheets to manage compliance and third-party risk, far from effective as team members had to manually send, track and follow-up on vendor questionnaires. 
“No one likes completing questionnaires in spreadsheets and we know this firsthand,” says Steve Nguyen, Director of GRC with Segment. “As a company, we receive upwards of 40 questionnaires to complete a quarter and have experienced the pain that comes with spreadsheet formatting and versioning issues — a very unpleasant experience.” 

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