For Segment’s internal Governance, Risk and Compliance (GRC) and security team, working efficiently was the name of the game. Yet the organization was using spreadsheets to manage compliance and third-party risk, far from effective as team members had to manually send, track and follow-up on vendor questionnaires. 

“No one likes completing questionnaires in spreadsheets and we know this firsthand,” says Steve Nguyen, Director of GRC with Segment. “As a company, we receive upwards of 40 questionnaires to complete a quarter and have experienced the pain that comes with spreadsheet formatting and versioning issues — a very unpleasant experience.”