Solutions for better customer experiences

Contact centers are struggling to keep up with rising customer expectations, and are looking for solutions to bolster user experience. However, current contact center solutions are expensive and time-consuming to set up and run. 
Technical solutions like interactive voice response (IVR) have helped, but aren't always meeting customer expectations. And for retail banks, customer satisfaction is important to ensure, as 30% of critical customer interactions at financial institutions occur in contact centers.

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