Contact centers are struggling to keep up with rising
customer expectations, and are looking for solutions
to bolster user experience. However, current contact
center solutions are expensive and time-consuming
to set up and run.
Technical solutions like interactive voice response
(IVR) have helped, but aren't always meeting
customer expectations. And for retail banks,
customer satisfaction is important to ensure, as 30%
of critical customer interactions at financial
institutions occur in contact centers.
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