State of SaaSOps 2021

Introduction

Since 2012, we’ve been surveying IT professionals and publishing research to better understand what the shift to SaaS means for IT, end-users, and the broader organization.

Every year we explore IT’s biggest challenges and concerns, trends in SaaS adoption, and what the future holds—making this the industry’s largest and longest-running research of its kind.This year’s survey of 523 IT and security professionals reveals the latest challenges of managing SaaS at scale, particularly as digital transformation catapulted forward in 2021—and IT kept the momentum going. It also sheds new light on SaaS file security, the state of SaaSOps automation, the workplace of the future, and more

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