Communications service providers (CSPs) are undergoing a major digital transformation as new technologies, such as 5G, edge, and AI come together. As a result, many CSPs are in the process of building a 5G network infrastructure, assessing their multiaccess edge computing (MEC) strategy and moving more of their IT workloads to the cloud. CSPs must evolve their business models to transform from traditional network and content services, such as voice, internet, TV and so on, to high-value industry services, including manufacturing, financial services, healthcare and more. So how do CSPs serve those in other industries? By providing highly differentiated services that redefine a CSP’s true potential. To succeed with digital transformation, CSPs need to: 

– Deliver on the promise of next-generation edge and 5G services 

– Deploy and manage new cloud capabilities 

– Enrich relationships with AI-driven engagement