In a world of extensive competition and growing customer expectations, telecoms find themselves looking for more innovative and even disruptive technologies that can provide them with a competitive advantage. Implementing artificial intelligence within their organizations can help them achieve this goal.
AI technology supports various scenarios – from automated network problem detection and network self-healing, to predicting necessary
future actions, serving customers with offers related to their preferences and discovering billing fraud. Artificial intelligence enables telecom automation and provides telcos with tools to better handle, understand and meet the needs of their customers. It can be applied when it comes to network security, customer management, field service maintenance and many other crucial areas.