Even before the current crisis, IT organizations saw pressure to be more agile and innovative. Customer
demographics and expectations are changing. Competition is emerging faster and from unexpected
sources. Business models are being reinvented. Digital technology was at the heart of many of these
challenges, and its adoption was key to every company’s response.
Similarly, some of the old challenges to change are still around. In particular, legacy IT systems inhibit
change while consuming budgets. A recent McKinsey study of enterprises found that legacy systems
account for 74% of their IT spend while continuing to be a drag on innovation.
Today’s crisis has changed none of those things, but added a new urgency. In areas such as workforce
reorganization towards working from home, ecommerce, and online logistics, we have seen how rapidly
digital technologies can be deployed. Leaders are seeking ways to take this faster pace to other parts of
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