• The connected customer experience

  • The COVID-19 pandemic has profoundly affected the ways in which people live. Lockdowns, remote working, concern for friends and family, juggling childcare, and uncertainty about the future have been challenging for all of us, but in different ways. 
  • Between December 2020 and April 2021, we surveyed over 11,000 consumers in the US, Latin America, Europe and Asia-Pacific to better understand how the COVID-19 pandemic affected their health, happiness, and social and professional interactions

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