The Era of Automation

According to the IDG 2020 CIO Tech Poll: Tech Priorities, the majority of enterprises are increasing their technology spend to enhance customer experiences. Furthermore, 88% say any cost savings they achieve from IT efficiencies will go toward improving customer engagement or satisfaction. 

CIOs recognize that capabilities such as zero downtime and reliable performance are table stakes. For true transformation, they have to focus on gaining agility, customer centricity, and actionable insights. 

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