What happens when customer demand outpaces a business’ ability to keep up? That’s the question financial service institutions (FSIs) are wrestling with as the world continues its march towards a digital-first future.
FSI customers are increasingly choosing digital options for everyday activities like deposits and payments. And, almost 70% of customers say COVID-19 elevated their expectation of companies’ digital capabilities, demonstrating that shifts to digital made during the pandemic are here to stay. However, according to survey findings, banking, insurance, and wealth management customers were light on praise for how well their financial needs are understood.
These and other insights can be found in Salesforce’s 2022 Future of Financial Services. Download the report to learn more.

By clicking 'Download Now' you agree to our Terms of Use. We take your privacy seriously. For more information please read our Privacy Policy. By registering with the Enterprise Guide you will automatically receive our weekly Product Update and Technology Insider eNewsletters.

Copyright 2021 Enterprise Guide. All Rights Reserved. Terms of Use | Privacy Policy