Introduction & Overview
In a highly competitive market, companies are vying to drive operational efficiency, deliver a better customer experience, and prevent both major malfunctions and slow leaks that impact the bottom line. For every operation, the goal is to move from reactive problem solving to proactive monitoring, enabling stakeholders to know more about what is happening across their operations and fix incidents before minor issues escalate into bigger problems.
During the past decade, and even more so in the last couple of years, the scale, velocity and mission-critical characteristics of digital operations have turned manual monitoring into a thing of the past. When companies create immense volumes of data and need to track thousands of metrics and dimensions in real time, manual thresholding and dashboard monitoring provide very limited visibility and leave much of what is happening in the dark.