The Path to CX Excellence for Service

According to research by PwC, 73 % of consumers say a good experience is a key to influencing their brand royalties. In an Oracle survey, 77 % of respondents said bad customer experiences diminish their quality of life.
Therefore, you must put the customer at the center of every experience and ready yourself to respond to them regardless of where they’re at in the customer journey.
Read our guide to create a better service experience by creating proactive, predictive service functions to:
Delight and satisfy customers at every stage of their journey
Help agents provide the guidance and information customers require Provide value at every turn

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