The answer starts with much more closely-aligned ITSM and ITOM

Driven by an imperative to future-proof the business, and even more today—to drive down costs, most IT leadership is looking for change and is open to considering fresh perspectives. IT organizations should double-down on creating a single source of truth from which to successfully drive their improvement strategies across customer experience, governance, cost, growth, and the like. In the next pages, we’ll explore the benefits of partnering two historically detached areas of IT: service management (ITSM) and operations management (ITOM). By breaking down the old barriers between these two concentrations, companies can pivot away from barely acceptable norms and bring about significant improvements.

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