The answer starts with much more closely-aligned ITSM and ITOM
Driven by an imperative to future-proof the business, and even
more today—to drive down costs, most IT leadership is looking
for change and is open to considering fresh perspectives. IT
organizations should double-down on creating a single source
of truth from which to successfully drive their improvement
strategies across customer experience, governance, cost,
growth, and the like. In the next pages, we’ll explore the
benefits of partnering two historically detached areas of IT:
service management (ITSM) and operations management
(ITOM). By breaking down the old barriers between these
two concentrations, companies can pivot away from barely
acceptable norms and bring about significant improvements.
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