The Total Cost of Mobility (Consumer v Rugged)

Enterprises are increasingly turning to mobile technology to help drive the next level of
productivity, efficiency, and service in their organizations. Yet, as these same companies
rush to embrace mobility for critical line-of-business applications, they increasingly run
the risk of sabotaging their own efforts. By selecting the wrong mobile technology —
based on incomplete or incorrect information — they fail to realize the true benefits of
mobility. Too often, consumer-grade mobile devices introduce unforeseen complexities
and hidden costs that, when added up, result in a significantly higher Total Cost of
Ownership (TCO).
When you calculate all the cost associated over the life of each device, a consumergrade smartphone might cost you 51% more than an enterprise-grade device. Additional expenses are associated with the following:
• Rapid device and technology obsolescence (most consumer-grade devices obsolete within 18 months)
• The need to purchase additional peripherals software, or services (don’t get stuck with a one-size-fits-all solution)
• The high expense of replacements instead of repairs (many mobile technology providers make repair a complicated, lengthy process)
• Device downtime impacting productivity and customer service (who needs that?)
And while most tablets can handle movement and the occasional drop, they can’t
typically handle high drops, harsh weather, or repeated rough use. In one year
alone, consumer-grade devices are four times more likely to fail in industrial or field
applications. Not to mention, consumer-grade devices miss the mark in areas such as
power, security, compliance, and accessibility.

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