SMG's smg360 customer experience (CX) solution goes well beyond doing surveys and
providing findings or monitoring social media and providing summaries and alerts. This
solution offers varying levels of customer experience managed services with analysts
who have industry expertise. It offers benchmarking to a subsegment level within
industries, and the analysts don’t just integrate data and present findings — they share
industry best practices and provide insights that are frequently acted upon immediately.
SMG is an enterprise-level experience management
(XM) provider that offers software with a service
(SwaS), combining an end-to-end platform with
hands-on professional services to improve customer,
patient, employee, and brand experiences. SMG
helps organizations turn data from multiple sources
into actionable insights that generate new revenue,
grow existing revenue, reduce customer churn,
improves customer satisfaction, and drives
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