1. COMMUNICATION Establish well-deﬁned policies about time-oﬀ requests and make sure everyone in your organization knows them. Clear policies lead to easier decisions when unusual time-oﬀ requests arise.
2. RESPECT If time-oﬀ policies don’t adequately cover a particular issue, respect your employees by striving to be fair and compassionate in making a decision and presenting it to them.
3. CLARITY Do your employees take it for granted that time-oﬀ requests will be approved? Make sure their expectations are based on actual policies, not informal beliefs based on past behavior. Again, communication is essential.
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