Plume’s Consumer Experience Management (CEM) Platform transforms Communications Service Providers (CSPs) from hardware-, firmware- and TR-069-driven, disparate services ecosystems to agile, cloud-based services delivery platforms, ultimately accelerating CSPs’ end-to-end services delivery to their customers. Widescale deployment and adoption of the CEM Platform increases ARPU, lowers OPEX costs, and increases customer longevity through reduction of churn. To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the preferred model for CSPs to deploy services going forward in their networks.
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