Contact centers are facing more challenges than ever in the rapidly changing business environment. And while there is data around every customer and agent interaction, many contact centers are not equipped to easily ingest, interpret, act on, and democratize access to these critical insights to deliver exceptional omnichannel experiences. 
For many contact centers, there are still numerous operational limitations, silos, and speedbumps standing in the way of adopting agile best practices, maximizing performance, and optimizing both customer satisfaction and agent engagement

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