Today, IT is the engine that underpins enterprise innovation and productivity. IT is no longer a back-office function—instead, IT is expected to work with the business to transform customer engagement, empower employees, create sustainable competitive advantage, and unlock business insights. This is driving a fundamental shift in the nature of IT. Rather than operating as a cost center, IT now has to run like any other business department, making and successfully executing investment decisions that maximize business returns, lower costs, and quicken time to value. The IT project management office (PMO) is an equal partner in this transformation. It’s no longer enough to deliver on time and on budget. Instead, PMOs are being asked to respond to everincreasing business demands, accelerate project delivery, and optimize the business value of the IT project portfolio. In other words, it’s also about delivering on benefits and anticipated outcomes.
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