Welcome to the future. We’ve got automated data syncing, smart cars, and artificial
intelligence doing our bidding. We’ve turned the internet into a hub of commerce, digital
services, and information access, made working from home a reality, and even created a
pastry identification A.I. that has learned to combat cancer.
With all these advances, it always seems a shame when we encounter something that hasn’t
really hit its fully automated, modernized, or totally ground-up revolutionized stride. When
you have a bad service experience, or can’t get through to your insurance company, or have
to walk down the street instead of levitating on your personal hoverboard, you may think to
yourself: “This could be better.”
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