Vessi improves customer service with Tone’s two-way SMS

Vessi wanted to engage a service that wasn’t just spamming their customers on yet another channel, but where they could have real conversations and build relationships.
By activating LiveText on the homepage to allow customers to text their questions and get answers quickly, Vessi converted over 10% of inbound questions to customers.
Putting a high priority on exceptional customer service, Vessi relies on Tone to help build customer loyalty and ultimately drive conversions.

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