The Technology Services Department does 80 percent of the annual computer imaging in the three months of summer due to required annual lab refreshes. If there are any issues, the time before students and staff return from the summer break doesn’t change. “If we’re not ready when they come back, it becomes a nightmare,” said Paul. 
SCCM had a lot of great features that Paul and the rest of Technology Services team did not need and never used. When SCCM worked, it worked well. When it did not work, it really did not work. “I would spend days and days determining what caused an error and how to fix it,” Paul explained. Getting technical support on SCCM was both challenging and quite expensive. Paul needed something simple and reliable that did imaging really well. And if he had an issue, he needed someone there to help him. That’s when he found SmartDeploy.

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