The Menasha Joint School District in Menasha, Wisconsin, consists of seven schools with 3,500 students and 600 teachers and staff. Paul Reed, Systems Engineer, is one of four people in the district’s Technology Services Department. Like many school districts that have an ever-increasing amount of responsibility for projects and equipment with a fixed headcount, Paul wears many hats: he manages networking, PCs, copiers, and even security cameras. With this breadth of responsibility and limited staff, Paul and the rest of the Technology Services team need software and equipment that they can rely on. After months of troubleshooting and frustration, the conclusion was made that their existing tool, Microsoft System Center Configuration Manager, wasn’t meeting their standards.
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